Reference

How 3wpay Handles Your Privacy

We collect only the details needed to open your account, verify UPI, Paytm, PhonePe, or Google Pay activity, and answer support requests.

Account dataCookie useRecord retentionLocal law

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India Rules For Data Use

3wpay Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies when you open an account, send a form, or use the support path linked to your profile. What we collect depends on the action you take and the local law that applies to you. For UPI, Paytm, PhonePe, and Google Pay, we usually

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keep the transaction reference, time stamp, and status so we can match the payment to your account and answer disputes. We may also keep device, login, and message logs for security, audits, and service continuity. If a regulator, court, or payment rail asks for specific records,
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we keep only the parts required for that request. When a record is no longer needed, we remove it or turn it into anonymised data where our process allows. If a section of this policy does not apply in your location, the local rule controls.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

UPI And Email Contact Paths

If you want to ask about a record, raise a correction, or question a cookie setting, use the contact path that matches your account.

Account email Send your request from the email linked to your account and say whether you want access, correction, or removal. We may ask for a small identity check before we share anything or change a record.

In-app form Use the form in your profile if you are already signed in. It helps us match the request to the right record, especially when you want to change contact details or ask about cookie use.

Written request If your local rule asks for a written request, send it through the address shown in your account area. Include enough detail for us to find the record and the change you want made.

HANDLING STANDARD

Cookies, Access, And Retention

Our handling starts with data minimisation: we collect what is needed for sign-in, payment matching, support, and fraud checks.

What we collect

We keep the details you enter at sign-up, the device and browser data needed to keep sessions stable, and the payment references attached to deposits or withdrawals. We do not ask for more than the task needs.

Cookie use

Cookies help us remember your login state, language choice, and form entries. They also let us spot unusual activity and keep the account flow working across page reloads and device switches.

Account security

When you change contact details, request access, or edit payout settings, we may ask for a fresh check from the email or phone on file. This protects your account from unwanted edits.

Retention

We keep records only for as long as needed for the account, support, audits, dispute handling, and local legal duties. When a record is no longer needed, we remove or anonymise it under our internal process.

Corrections

If a detail is wrong, send the correct version through the privacy contact path in your account. We will update what we can after verification and explain any item we must keep for legal reasons.

Contact scope

For access, correction, deletion, or a question about cookie use, contact the address in your account area. We handle each request in the order it arrives and reply with the next step or a reason we cannot comply.

Privacy Questions For India

These questions cover what we collect, how long we keep it, and how you can ask us to change or remove a record. Keep your contact details current so we can confirm requests without delay. If you are using a shared device, sign out after each session and avoid saving your login where others can reach it. Access and use remain subject to local law and available where local law permits.

It covers the data we collect when you open an account, log in, use support, or move money through supported local methods. It also explains retention, cookies, security checks, and request routes.

We may collect your name, contact details, login data, device data, transaction references, and messages you send to support. The exact set depends on what you do and what local law allows.

Cookies help keep you signed in, remember preferences, and detect unusual access. You can change browser settings to limit some cookies, but parts of the site may then ask you to log in again.

Yes. Send a request from the account email or the contact path in your profile, and we will verify your identity before sharing or correcting records. Some items may stay recorded for legal duties.

We keep account and transaction records only for as long as needed for service, support, security, audits, and local legal duties. When the retention period ends, we remove or anonymise what we no longer need.

Use the privacy contact route in your account area, or send a message through the help form if you cannot log in. Include enough detail for us to find the right record and reply quickly.

How 3wpay Handles Your Privacy

UPI And Email Contact Paths

Cookies, Access, And Retention

What we collect

Cookie use

Account security

Retention

Corrections

Contact scope

Privacy Questions For India

01 What does this policy cover?

02 Which details do you collect?

03 How do cookies affect me?

04 Can I ask for access or correction?

05 How long do you keep my data?

06 Who do I contact about a privacy question?

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